Microsoft, Nuance and Dragon. Certified Alignment.
Voice Recognition Australia is a Dragon Certified Solutions Partner and former Dragon Gold Certified Partner under the Nuance partner model. We have worked directly with Nuance for more than two decades and continue that alignment under Microsoft ownership.
VRA holds a direct commercial relationship with Microsoft for Dragon Medical One, positioning us as an authorised and contracted reseller within the Microsoft ecosystem. This ensures clarity of licensing, structured support pathways, and stable long-term alignment.
We are also a partner of ORdigiNAL, a global value-added distributor collaborating with Microsoft on Dragon Copilot. This layered alignment strengthens delivery continuity across the evolving Microsoft speech portfolio.
Certified Deployment in High-Assurance Environments
Partner status only matters if the deployment is done properly. VRA’s strength is implementation in environments where accuracy, privacy, and continuity are non-negotiable. That includes healthcare, government, justice, and enterprise teams where the cost of failure is real.
Healthcare where documentation quality impacts patient care
We support clinicians working in high-pressure settings such as emergency departments, paediatrics, and specialist services. In these environments, speech recognition is not a convenience tool. It is part of clinical workflow, so accuracy, turnaround time, and stable support directly affect patient care.
Government and justice environments with security expectations
We have delivered and supported speech recognition systems across State and Federal departments, including court environments. We have also participated in trials and evaluations for most State governments, including programs assessed at scales up to 2,000 users. Work at this level requires disciplined rollout, governance alignment, and support that can operate under scrutiny.
Conservative AI adoption with guardrails
VRA takes a measured approach to AI-enabled speech, especially in sensitive clinical and government environments. Verbatim accuracy remains central. New AI capability must be introduced with clear boundaries, workflow controls, and accountability for outcomes.
To see the structured way we deploy, train, and support enterprise speech environments, read our implementation method.
More Than Licences. Certified Deployment, Training, and Support Australia-Wide
VRA has supported more than 40,000 customers and more than 15,000 Dragon users. We are the largest Dragon reseller in the Southern Hemisphere by customer supported and sales volume. In Australia, we were a major driver of the shift to cloud speech, including widespread adoption of Dragon Medical One.
Our support is run from Australia. Most customers get help within 15 minutes, often sooner. For higher-needs clinical environments, we directly remote in to resolve issues quickly and keep workflows moving.
When deeper vendor involvement is required, we escalate through Microsoft partner channels for second-level support. We have also built redundancy into our delivery through trusted partners, including ORdigiNAL, a global value-added distributor collaborating with Microsoft on Dragon Co-Pilot.
For how we deploy, train, and support speech systems at scale, see our implementation method.
Certified Alignment. Accountable Delivery.
VRA operates inside the Microsoft speech ecosystem with formal certification, direct commercial alignment, and structured escalation pathways. That alignment reduces risk, improves clarity, and supports long-term continuity for organisations deploying Dragon at scale.
Certification alone is not the value. The value is disciplined implementation, accountable support, and a conservative approach to AI adoption in environments where accuracy and governance matter.
Continue the Authority Series. Learn more about our leadership in Australian speech recognition, review our implementation method, and explore ROI and case studies.
To explore the Dragon portfolio, see Dragon software.