Express orders placed on a weekend or a public holiday will be shipped the following business day (the exception being the Xmas break). So if you order after 2pm on a Friday the goods will ship the following business day (usually Monday) and arrive Tuesday or Wednesday.
TOLL (or any other courier in Australia) do not guarantee delivery times. Hence, we cannot guarantee delivery times.
We are able to ship to both street locations and post office boxes. You will have to have someone present to sign and receive the order. If no one is present then the package will go to the nearest TOLL depot. TOLL will leave a card in your mailbox to inform you of this. All TOLL shipments are traceable using a parcel specific tracking number and require a signature on delivery.
PO BOX shipments are sent via Express Post (not TOLL).
TOLL is our courier of choice as they have proven to be very reliable but please understand that on occasions there may be a delay in delivery, not normally more than 2-3 days usually.
In the unlikely event this occurs please contact us and we will endeavour to resolve any delays as quickly as possible - as such courier delays are entirely beyond our control.
Contact us during business hours to check on the status of your order.