Dragon Medical subscription packages are for a period of one year unless otherwise specified.
If you wish to cancel your order before the one year period has ended, then 30 days notice is required via email.
A pro rata refund will then be applied to the subscription based on the 30 day end date. Additionally, a $200 cancellation fee will be deducted from the refund for handling, setup and transactional costs. Unused training is non-refundable.
If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to contact us on 1300 255 900.