The majority of our goods are shipped via Australia Air Express (AAE) Courier - 13 12 13
Once you place an order most goods will arrive within 1-2 days depending on your location.
Generally speaking if you order before 1pm then the goods leave the same day and will arrive the next day in most metropolitan areas of Australia. Occasionally it take 2 days( esp. in regional areas) If you have any concerns please call us.
If we are out of stock we will call/email you to advise of the expected delivery time frame. A tracking number is retained by us so that we can contact AAE in the unlikely event that the goods are taking longer than expected to arrive.
AAE have proven to be very reliable, however occasionally it may take longer to arrive and this is beyond our control.
If you are not able to be present when the goods are delivered, AAE will leave a card at your location advising you to go to your nearest Post Office to receive the goods and attempt another delivery the next business day.
If available please use your Postal Address such as a PO BOX number.
Please do not hesitate to contact us if you have any questions about our shipping process.
Returns and Refunds
Goods that are in an original, unopened, resalable condition (undamaged) can be returned to us within 7 days (of date of purchase) for a refund. The packaging must be in original condition. The refund will be less the shipping amount and a 15% restocking fee.
Good may also be swapped within this 7 day period unless they are opened. You will be charged the difference plus an additional shipping fee for the new item. Once items have been opened (especially in the case of software) we cannot accept them for return/refund. There are no exceptions to these conditions of sale. These terms and conditions complement your existing rights and obligations under the Australian Trade Practices Act as per normal retail transactions.
(The following is a condition of sale) Return Procedure for Warranty Claims: 1. Call the manufacturers support line. They will assist directly with most issues. Otherwise call us to discuss the problem. It may be a simple setup issue. 2. If the goods need to be sent in then follow the advice you have received from the manufacturer. If they are being sent direct to us ( see address below)send a copy of your invoice and a description of the issue.The goods will be sent at your expense. 3. We ( or the manufacturer) will assess the goods and repair or replace the goods. This takes 2-10 days in most cases. We will then ship them back at our expense. Once you have contacted us about a faulty item please ship back to:
Unit 17/ 160 Lysaght
Mitchell ACT 2911 with a copy of your original invoice and a description of the problem.
Privacy and Credit Card
We will not disclose any of your private information to any third party without your consent. We may from time to time contact you to offer upgrades and new products. You may opt out of this at any time by contacting us. We do not store your credit card information electronically after the sale has been processed. Our website uses a secure method of receiving your credit card information. We have had no issues/complaints about credit card transactions in more than 8 years of operating this online site.