The majority of our goods are shipped via Australia Air Express (AAE) Courier.

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Once you place an order most goods will arrive within 1-2 days depending on your location.

Generally speaking if you order before 1pm then the goods leave the same day and will arrive the next day in most metropolitan areas of Australia. Occassionally it take 2 days( esp. in regional areas) If you have any concerns please call us.

If we are out of stock we will call/email you to advise of the expected delivery time frame. A tracking number is retained by us so that we can contact AAE in the unlikely event that the goods are taking longer than expected to arrive. AAE have proven to be very reliable, however occassionally it may take longer to arrive and this is beyond our control.

If you are not able to be present when the goods are delivered, AAE will leave a card at your location advising you to go to your nearest Post Office to receive the goods and attempt another delivery the next business day.

If available please use your Postal Address such as a PO BOX number.
Please do not hesitate to contact us if you have any questions about our shipping process.

Goods that are in an original, unopened, resaleable condition (undamaged) can be returned to us within 7 days (of date of purchase) for a refund. The packaging must be in original condition. The refund will be less the shipping amount and a 15% restocking fee.
Good may also be swapped within this 7 day period unless they are opened. You will be charged the difference plus an additional shipping fee for the new item.

Once items have been opened (especially in the case of software) we cannot accept them for return/refund. (Unless they are faulty, see below)

There are no exceptions to these conditions of sale.

These terms and conditions complement your existing rights and obligations under the Australian Trade Practices Act as per normal retail transactions.

Faulty Items:

All our microphones have a 12 month warranty (from date of purchase) unless otherwise stated. Please call us before returning faulty goods so that we can discuss the issue ( may be a software installation issue not a hardware problem). We will supply a new unit or repair the unit depending on the circumstances.

Other items where stated on the website may have a longer warranty period, with the exception of those items sold "as is" on a no return basis which are clearly marked.

In some circumstances a refund may be issued if we cannot replace or repair the item.

Once you have contacted us about a faulty item please ship back to:

Voicerecognition.com.au
PO Box 134
Gungahlin ACT 2912

with a copy of your original invoice and a description of the problem.

We will not disclose any of your private information to any third party without your consent. We may from time to time contact you to offer upgrades and new products. You may opt out of this at any time by contacting us.

We do not store your credit card information electronically after the sale has been processed. Our website uses a secure method of receiving your credit card information. We have had no issues/complaints about credit card transactions in more than 5 years of operating this online site.